ACTIVISHOP.COM PRIVACY POLICY

Definition

‘Client’ shall mean a person or organization who entered in business with Activishop, or who enquires directly to Activishop about Activishop company, services or policies.
‘Consumers’ shall mean a person or organization that buys goods or services from a website of a Client of Activishop, hosted on Activishop servers.

Type of Information

Activishop collects different information about the parties utilizing its services. This includes information about Clients, suppliers, Consumers, agents and resellers. The following type of information might be collected:

Activishop collects different information about the parties utilizing its services. This includes information about Clients, suppliers, Consumers, agents and resellers. The following type of information might be collected:

  • Information we require to supply our services to our Clients. When you first sign up or contract with Activishop for our services, or when you make an inquiry about our services, we request information such as your name, address, telephone number, domain name, email details of your primary and secondary contacts.
  • Non personally identifying information. In addition to the information you specifically provide above, Activishop operates statistics gathering software on its website to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our website are most popular. We also use ‘cookies’. Cookies are pieces of information that a website can transfer to an individual’s computer in order to allow that website to store information about user preferences. We use cookies that expire once the visitor leaves our website. Cookies are used to collect session ID’s. It is possible to adjust your Internet browser to refuse cookies, but you may find that this reduces the functionality of this site.
  • Other demographic information. If you respond voluntarily to our surveys or other interactive communications, we collect the responses and use the information to improve the quality and range of Activishop’s products and services.
  • Personal information stored on a website hosted by Activishop. Activishop will have personal information stored on our servers due to the fact that we host websites of other organizations. Any information that is submitted to or collected by these organizations will be physically located on a Activishop server. This information, whether voluntarily provided or not, will not be used or released by Activishop in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.
  • Information about Consumers. Activishop may gather and store information about Consumers and their transactions in connection with the provision of its services. This may include information including the identity of Consumers, details of the bookings they have made and all other information that is convenient in relation to the provision of its services.
  • Information about agents and resellers. Activishop may gather and store information about agents and resellers and their transactions with suppliers in connection with the provision of our services. This may include information relevant to tracking the sales of products by each agent or reseller and all other information about agents and resellers convenient in relation to the provision of our services.
  • All the above types of information and any other information we may gather about you, your customers, your suppliers and your agents and resellers is hereafter referred to as your “personal information”.

Use of your Personal Information

We collect and use your personal information to operate our website and deliver our services to you. We will use your personal information to provide you with: technical support, billing and credit control, sales support, product upgrades and information.

We may use Client’s personal information to:

  • contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits.
  • We may give extracts of our Client’s lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.
  • identify the source of new Clients to Activishop;
  • monitor and address complaints, other feedback, and to resolve disputes;
  • in the case of credit cards, to bill you for services;
  • in the case of company business registration licence, to verify your identity;
  • in the case of our partners who are IT professionals, to ascertain your areas of specialty and to refer prospective customers to you;
  • maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within 12 months after having terminated your account;
  • monitor your compliance with our terms and conditions of supply;

In addition, for Clients who have opted to use the Activishop in connection with Marketplaces, through our channel managers, your personal information will also be used in connection with the provision of these services to you. This may include the release of your personal information to the parties to transactions with you for the purpose of giving effect to those transactions. For example, we are authorized to release to Consumers the personal information required for the issue of Consumer booking vouchers, and we are authorized to release to agents or resellers the personal information required to determine and account for their commission entitlements from suppliers.

We will treat all information we collect from Consumers, suppliers, agents and resellers as strictly confidential. Activishop does not rent or lease its customer lists to third parties. We will not reveal, disclose, sell, distribute, rent, license, share or pass onto any third party (other than those who are contracted or supply services to Activishop) any of your personal information unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

We will disclose personal information, with prior notice, only:

  • if we are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site;
  • in force majeure cases, to protect the personal safety of users of Activishop’s services, its website, our staff or the public.

Security of your Personal Information

Activishop has implemented security features in our database to protect your personal information from unauthorized access. We maintain our servers in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorized to access the database. Constant changes to the Internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorized intruders. We will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorized access to your personal information.

All transactions are secured by 128 bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential. Our servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.

Other Disclosure By You

Suppliers, Consumers, agents and resellers might provide personal information through participation in chat sessions, message boards, email exchanges or newsgroups accessed via our web sites, or another service provided by Activishop. This information is public and immediately available to anyone who has access to such a site; it is not private. Activishop urges you to enter only information that you are comfortable to share with the public at large in this public domain. This Privacy Policy does not apply to such information.

You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information. Therefore, if your password has been compromised for any reason, you should immediately change it.

If you collect personal information which you keep on servers provided by Activishop as part of our service to you (including email), you alone are responsible for compliance with the Legal Privacy Laws in respect of that information. We take no responsibility for your dealings with personal information you collect.

Accessing Your Personal Information

From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through our website. In order to amend any of your personal information, you will be required to give your username and password or use a “token”.

If you contact us via telephone, you will need to answer a few security questions before any personal information is revealed or amended.

Children’s Privacy

Activishop does not use nor market any children information. We also urge you to familiarize yourself with your legal responsibilities with regard to children and the Internet

Complaints

If you have a complaint about any aspect of our Privacy procedures, please contact hello@activishop.com. We will deal promptly with your complaint. If we cannot resolve the complaint to your satisfaction within a reasonable time, you or we may refer the complaint to the related legal state party.